Frequently Asked Questions


My primary doctor says I need to see a urologist. What is a urologist and what do they treat?
A urologist is a physician who specializes in diagnosis, treatment, and surgical procedures relating to the kidneys, bladder, adrenal glands, and genitourinary system. Among the specialized areas with which urologists deal are infertility, prostate concerns, incontinence, impotence, kidney stones, cancer treatments, vasectomies, vasectomy reversals and trauma to the urinary system.

How do I make an appointment?
Patients can call 414-425-8700 and speak to one of our schedulers.

Will I be seen today?
Patients will be evaluated on the severity of their issue. We make every effort to see patients in a timely manner.

What if I cannot make my appointment?
Please call our office as soon as possible to let us know.

Do I need a referral to your office?
We will schedule any patient who would like to be seen. Please check with your insurance policy to see if a referral is required.

Office Policies and Appointment Information

What information do you need on the first visit?

Please bring your insurance card, a current list of medications and any forms mailed to you.

Where are your offices?
Please see maps/directions tab on this website for locations.

When will I get my test results?
Depending on the test you had done, the time frame will vary. Most tests take at least 3 days before the results are available.

When can I bring in my specimens?
You may drop off your specimens at any time during business hours.  Please call our office prior to dropping of any specimens.

How do I get my medications refilled?
You may call and leave a message with office staff requesting a refill.

Insurance and Billing

Do you accept my insurance?
You need to call your carrier to see if we are on the provider list.

What is my office visit going to cost?
That is determined by your insurance. If you do not have insurance coverage, please call our office and ask to speak to a scheduler. They can tell you how much the visit will cost.

Does your office offer payment plans if I cannot afford to pay my balance in full?
Patient balances are due in full by the date on your first statement. Our offices accept cash, check, Visa and MasterCard.

Why did I get a statement when I thought my insurance was going to pay it all?
Following your medical care, you will receive an explanation of benefits, or EOB, from your insurance carrier. This document is not a bill. It is intended to show you what the insurance is responsible for, insurance adjustments, non-covered services and any unmet patient deductibles. Should you have a question about your EOB or the coverage you received, please contact your insurance carrier.

Why do I owe more than my co-pay?
Along with co-pays, you may have a deductible for which you are responsible for prior to insurance paying towards your balance.

Condition and Disease Information

I think I have a urinary tract infection. What should I do?
If you have a fever (temperature), and you have symptoms of burning urination, cloudy or bloody urine, or flank pain, you may have a urinary tract infection. Please contact our office to speak to one of our clinical staff regarding your symptoms. Generally you will be asked to make an appointment, at which time your urine will be examined and an antibiotic issued if necessary.

I have blood in my urine. What should I do?
Blood in the urine (hematuria) is common following most urological procedures. Drinking extra fluids should help clear the urine.
However, if the urine stays bright red from beginning to end or you start having trouble passing your urine (or cannot urinate at all), call the office immediately.

I haven’t had a bowel movement in 3 days. What should I do?
Constipation is common after surgery because of the limited activity and use of pain medications. Gentle over-the-counter stimulants such Metamucil and Colace are helpful to keep stools soft.

I am unable to urinate after having my catheter removed. It’s been 6 hours. What should I do?
If you are unable to urinate you may be in retention. Call our office or go to the nearest Emergency Room for the catheter to be replaced.